Refund policy

Returns
We accept returns within 14 days of delivery. Items should be in unworn condition with original packaging; we may reduce the refund if an item shows signs of use beyond what's needed to examine it. You’ll also need the receipt or proof of purchase. 

Return shipping is at your own cost and risk - we recommend a tracked service. Refunds are issued to the original payment method once we receive the return, and include standard delivery costs where required by law (express shipping upgrades and return shipping are not refunded).

To start a return, email us at hello@bjorli.co with your order number. Please note that returns will need to be sent to the following address: 411 Bell St, Piscataway, NJ 08854, United States of America.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We keep things simple: rather than exchanges, we ask you to return the item and place a new order for your preferred color. That way your new hat ships right away instead of waiting on the return. Returns follow our return policy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bjorli.co.